INTERTWINED LOCS POLICIES
HEALTH AND SANITATION
Health and sanitation are extremely important to us. If you are not feeling well, please reschedule immediately. During the appointment, if the client exhibits any signs of illness, the client will be asked to reschedule. In addition, we reserve the right to refuse service to anyone with inflamed skin and scalp issues.
SCHEDULING
Clients will schedule all appointments through the InterTwined Loc’s website (calendar app), text messaging or via phone call. Appointments may or may not be rescheduled due to time restrictions. New and transfer clients will need a consultation which is scheduled by a consultant.
CONSULTATION
A consultation is mandatory before any initial installation / establishment and for transfer clients. Consultations are $35 and are non-refundable. The client’s hair must be loose with no braids or cornrows, and freshly washed no more than 48 hours before the scheduled consultation. Hair should not be blown dry or contain any products, i.e., grease, oil, jams, butters, or sprays. Your consultation will be rescheduled at the consultant’s convenience if any products are used before your appointment. All prices quoted at consultation are good for 30 days unless otherwise agreed upon between the client and consultant.
LOC INSTALLATION / ESTABLISHMENT
All clients’ hair should be clean and free of product for your Loc installation / establishment. Clients are encouraged to bring reading materials, electronic devices, pillows (one for the head and one to sit on), blankets, snacks, or anything that will make the client more comfortable. Please be aware a complete establishment can take 2-3 days. However, variables such as hair condition, length, density, and hours worked per day.
CANCELLATIONS, NO-SHOWS, & TARDINESS
When an appointment is forgotten or canceled without giving enough notice (48 hours), the opportunity to fill that time is missed, and other clients may miss the opportunity to receive services. Appointments are confirmed 24 hours in advance because it can be easy to forget an appointment. It is understood that sometimes schedule adjustments are necessary. Therefore a 24-hour notice is respectfully requested. Failure to do so will result in a $50 cancellation fee, which will, in addition to the regular service charge, be collected before your next appointment is scheduled. A 10-minute grace period is given for tardiness. After 10 minutes, a $25 late fee will apply. After 30 minutes, the appointment will be rescheduled or canceled (Conditions may apply). Please do not text or call at the time of the appointment to inform us of being late. If running late, send a courtesy text or call at least 10-15 minutes before the scheduled appointment. There is a $75 charge for No-Shows. Frequent appointment cancellations, no-shows, and failure to adhere to instructions can result in clients being released from the business agreement.
FOLLOW-UP VISITS (STARTER LOCS, SISTERLOCK, AND MICROLOCS)
Retightening visits are determined by the growth rate and type of the individual’s hair, typically 4-6 weeks. Failure to adhere to a regular schedule affects the retightening period and can affect the hair’s condition, such as breakage, matting, and other undesired results caused by irregular maintenance. The client’s hair must be freshly washed and separated within 24 hours before the appointment.
TRANSFER CLIENTS
All clients who were not installed / established by InterTwined Loc’s are transfer clients and must have a consultation before a retightening. This is done to assess the condition of the hair and make any recommendations if needed. The client is encouraged to discuss any issues or concerns during this consult. A $50 (non-refundable) consultation fee will be charged and applied to the service when scheduled.
GUESTS
Children or guests should not be present unless being serviced. However, if the client is a minor, a parent or guardian is welcome to stay for the duration of the appointment.
REFUND POLICY
Consultation fees are non-refundable. However, deposits for installations/establishments are refundable for up to 30 days from the consultation. After 30 days, a new consultation is required, or a $50 growth fee will apply.
DISCLAIMER: By booking, you agree to the terms outlined above. If you book without reading and adhering to these policies, InterTwined Locs cannot be held responsible.