InterTwined Locs & Suites, LLC ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information about you when you visit our website at intertwinedlocs.com or interact with our services, including SMS text messaging.
We collect information you voluntarily provide when booking an appointment, submitting an inquiry, or communicating with us:
We collect two types of SMS consent independently. Each is opt-in and tracked separately. You may opt into one without opting into the other. Opting out of one does not affect the other.
If you provide your phone number and check the transactional SMS consent box on our inquiry, waitlist, or consultation forms, or if you verbally consent at the time of booking, you agree to receive transactional SMS messages from InterTwined Locs & Suites, LLC, including:
If you separately check the marketing SMS consent box, you also agree to receive promotional SMS messages from InterTwined Locs & Suites, LLC, including:
Marketing consent is collected through a separate, optional checkbox, distinct from transactional consent. Marketing consent is never granted automatically when you opt into transactional messages.
Message frequency varies for each consent type. Message and data rates may apply. Consent to receive SMS messages is NOT a condition of any purchase. You may opt out of either consent type at any time by replying STOP to any message of that type. Reply HELP for assistance, or email us at dls@intertwinedlocs.com. Opting out of marketing does not affect transactional messages, and vice versa.
Mobile phone numbers and SMS consent information are NOT shared with third parties or affiliates for marketing purposes. Phone numbers are not sold, rented, or transferred to any third party for any purpose other than what is necessary to deliver the SMS messages you consented to receive (for example, via our SMS service provider, Twilio).
We share your information only in the following limited circumstances:
We do not sell your personal information. We do not share your phone number, SMS consent records, or other personal information with third parties or affiliates for their own marketing purposes.
We retain contact information and consent records for as long as you remain a customer or active prospect, and for a reasonable period thereafter to satisfy legal, tax, and operational requirements. SMS consent records are retained for the duration required by applicable telecommunications and consumer-protection regulations.
We use industry-standard security measures, including encrypted transport (HTTPS), secured cloud infrastructure (Firebase), and role-based access controls, to protect your information. No method of transmission or storage is 100% secure, but we work diligently to safeguard your data.
We may collect personal information about minors only with the verifiable consent of a parent or legal guardian. If you are a parent or legal guardian booking services for a minor, submitting an inquiry form on a minor's behalf, or scheduling a consultation that involves a minor, you must provide your own contact information, confirm your relationship to the minor, and consent to the collection and use of the minor's information for the purposes described in this Privacy Policy.
SMS opt-in for minors must be authorized by the parent or legal guardian. We send SMS communications to the verified phone number of the parent or guardian, not to the minor. A parent or guardian may withdraw consent at any time by replying STOP to any message, or by emailing dls@intertwinedlocs.com.
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.